Last updated 13 November 2026
Who I am
S&W Digital Solutions is a small Brisbane business offering websites, automation, AI marketing and AI training. In this policy, "I", "me" and "my" mean S&W Digital Solutions. If you have a question about your information, use the contact page.
I aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What I collect
I only collect what I need to talk with you and do the work. That can include:
- your name, email address, phone number and business name
- what you tell me about your business and what you need help with
- details needed to quote, invoice and keep business records
- information I can see while working in your systems (for example SharePoint, your website or your customer database) during a project you've asked me to do
You don't have to give me your details, but I may not be able to reply or help without them.
The contact form
The contact form on this website doesn't send your details to a server or a database. When you press "Send my enquiry", it prepares a summary on your own screen. That summary only reaches me if you choose to send it from your own email app, or copy it and send it to me yourself.
How I use your information
- to reply to your enquiry and give you a quote
- to deliver the work you've asked for and support you afterwards
- to send invoices and keep the records the law requires
- to send occasional news or tips, but only if you've agreed to it. Every message will say who it's from and include an easy way to unsubscribe.
I don't sell your personal information, and I don't share it for anyone else's marketing.
Who I share it with
I use a small number of trusted services to run the business, such as email, file storage, accounting and website hosting. They handle information on my behalf. Some of these providers, including Google and Cloudflare, may store or process information outside Australia.
I'll only share your information with anyone else if you agree, or if the law requires it.
Your business's data during a project
If I work inside your systems, I only access what the job needs, keep it confidential and don't copy it for any other purpose. When the project ends, I hand back access and delete working copies I no longer need, unless we've agreed otherwise in writing.
Keeping it safe and how long I keep it
I take reasonable steps to protect your information, including strong passwords, two-step sign-in and keeping devices up to date. I keep business records for as long as tax and other laws require (generally five years), and delete or de-identify information when I no longer need it.
Seeing or correcting your information
You can ask to see the personal information I hold about you, or ask me to correct it, through the contact page. I'll respond within 30 days.
Complaints
If you're unhappy with how I've handled your information, please contact me first and I'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If I change how I handle personal information, I'll update this page and the date at the top.
Also see: Website terms · Cookies